We hope you will find this information helpful. If you have a question that is not answered here email us and we will get back to you within 24 hours.
Question:
What is an RMA #?
Answer:
RMA stands for Return Authorization Number.
Question:
Why do you require an Return Authorization Number "RMA#"?
Answer:
People will send items back and we are not sure as to what they want, then we must call them or email them. Plus a lot of times a customer will send item back that need not be returned. RMA numbers allows us to serve our customer better.
Question:
Why did I get an email confirmation for two orders?
Answer:
Sometimes a customer will click the process order button twice and not realize it. In cases like this we can see the same items were ordered and they are only a minute apart we will only process one order and void the other one.
Question:
What is a CVV2 number?
Answer:
CVV2 provides a security feature for "card not present" transactions. It is a three or four digit value which provides the payment processor with a cryptographic check of the card's authenticity. CVV2 stands for "Card Verification Value 2", CVC2.
American Express, the code is a four digit number on the front of the card above the account number.
For Visa, MasterCard and Discover the code is a three digit number that appears at the end of the account number(if present) on the back of the card. To see an picture of where to find your CVV2 code at click here.
Question:
Why do you require CVV2?
Answer:
The customer has the credit card in his/her possession.
The card account is legitimate.
CVV2 is printed only on the card - it is not contained in the magnetic stripe information, nor does it appear on sales receipts or statements. Using the CVV2 value can help minimize the risk of unknowingly accepting a counterfeit card or being a victim of fraud.
Question:
When will my order be shipped?
Answer:
We try to ship all orders the day they are received. Sometime we have so many orders it's the next day before we can ship them all out, this is rare. Cutoff time for shipping is 2:00 EST
Question:
Why is Spenco discontinuing some of their products?
Answer:
We would say they are not selling enough to keep making them.
When we find out something will be discontinued we buy as many as we can so our customers can still get them for a while.
Question:
How can I get a discount?
Answer:
We have different discounts setup and running from time to time. Free shipping is available on orders over $60.00 less shipping fee for returning registered customers. This can be a savings of $5.00 to $8.00 dollars on most orders.
First time customer get free shipping at $75.00 less shipping fee.
Question:
How do I become a registered customer?
Answer:
When you place your item in the shopping cart and click checkout you will see "Sign in or New customer Sign up". If you are a new customer use the new customer signup option, if your are an existing customer enter your login & password to login. Here you can choose to become a registered customer.
Note: If you use the Skip Option you will not become a registered customer.
If you have an existing customer and wish to change your election to a registered customer, the sign in window give you the option to check the box that says "Mark this box if you would like to receive emails from us telling you about new products and promotions" if you do this you will get free shipping at $60.00 and also get special sale emails that will give you even more discounts We only send these out 3 or 4 times a year.
Non registered customers get free shipping at the $75.00 level.
Question:
Will you sell my email address?
Answer:
It is our policy to never reveal or sell your personal information for any reason.
Question:
How do you use my personal information?
Answer:
We will only contact you concerning your order or to notify you of any sale we may be having which is 3 or 4 time a year.
You may also choose not to be contacted.
We value our privacy as you do your's but more than that we value your business and will never do anything to betray your trust.
Question:
What is a cookie?
Answer:
A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. Like virtual door keys, cookies unlock a computer's memory and allow a website to recognise users when they return to a site by opening doors to different content or services.
Like a key, a cookie itself does not contain information, but when it is read by a browser it can help a website improve the service delivered.
Cookie files are automatically lodged into the cookie file - the memory of your browser - and each one typically contains: The name of the server the cookie was sent from. The lifetime of the cookie A value - usually a randomly generated unique number. The website server which sent the cookie uses this number to recognise you when you return to a site or browse from page to page.
Only the server that sent a cookie can read it, and therefore use, that cookie.
Question:
How does your site use cookies?
Answer:
We use cookies to hold your cart contains while you shop. They are deleted after the order is completed.
